Prosci made significant enhancements to their methodology and tools in 2021 with updates designed to make the application of the methodology more accessible, actionable, and effective for change management practitioners. In this article, we'll delve into the enhancements, which are part of Prosci's ongoing commitment to provide the most effective and user-friendly tools and methodologies for practitioners.

You've heard of the ADKAR Model, which enables successful change at the individual level, but did you know there’s much more to the Prosci Methodology?

The Prosci Change Triangle (PCT) Model , a simple but powerful framework for establishing and connecting the most important aspects of any successful change effort, the Prosci 3-Phase Process, which provides a framework for achieving change at the organisational level, and the ADKAR Model are the three main components that comprise the Prosci Methodology.

Prosci is casting a whole new light on the practice of change management through innovation, research, and the important insights that practitioners have shared - with the following seven key enhancements to the Prosci Methodology:

1. Refreshed Prosci 3-Phase Process making it more accessible, actionable and effective

The more actionable and effective Prosci 3-Phase Process offer a more intuitive structure at a glance, as well as simpler language that makes change management easier to understand. The reorganised structure of the Prosci 3-Phase Process is clearer, adaptive by design, and includes new activities to support a broader range of project management approaches, including sequential, iterative and hybrid project lifecycles.

For greater effectiveness in training programmes, more activities address real-world challenges. Further to this, a new hands-on practice has been incorporated into the Change Management Certification Programme with the application tool called Proxima and an online Hub Solution Suite. Proxima is a web application that supports the Prosci Methodology, focusing on the people side of change throughout a project or initiative. As a cloud-based tool, Proxima is designed to guide change management practitioners through the structured, adaptable, and repeatable Prosci 3-Phase Process.

2. Enhanced PCT Model and PCT Assessment by adding an assessment of Success

The clearer and more intuitive Prosci Change Triangle Model (which has reverted to its original name), now puts success at the centre of its approach. 10 added factors to the PCT Assessment will also enable a measurement of the extent to which an organisation has established a clear and commonly held definition of change success. 

PCT Model

Prosci Change Triangle

3. Emphasised change success by defining, measuring and tracking change performance

A consistent definition of success for project objectives and organisational benefits, and a new way to document it through the 4P’s (Project, Purpose, Particulars and People) will enable greater change success.

The latest roadmap for aligning people-side activities and timelines with a project lifecycle and a tracking calendar makes measuring change performance easier than ever. Used to track performance alongside the PCT Assessment, ADKAR Assessment, and Progress to Plan, the roadmap leverages the Prosci Change Scorecard framework to address three areas of performance: organisational, individual and change management.

Download: Prosci Enhanced Methodology and Tools eBook

4. Strengthened Prosci Risk Assessment and analysis with guidance to address risk factors

The updated Risk Assessment now has an increased 'range of risk' due to a higher number of factors for each assessment, with scoring made easier through clear descriptions, guidance and terminology.

There are two levels of risk grid customisation guidelines to help practitioners take appropriate actions based on the risk assessment results:

1. Risk Assessment Analysis – provides general guidance for customisation based on risk quadrant, including implications for the ADKAR Model, Role Roster, and change management plans based on the risk profile for a change.
   

2. Risk Factor Analysis and Activities – offers specific customisation guidance, including potential activities to mitigate risk. This guidance is based on addressing the change characteristics and organisational attributes risk factors that represent the greatest threats to implementing a successful change.

5. A new Role Roster to help identify and activate change management roles.

The Role Roster will allow the core roles required for successful organisational change to be identified and help the individuals in those roles fulfil their responsibilities as sponsors, people managers, project managers and front-line employees impacted by change. The ADKAR Model is also applied to support role assessment and fulfilment, including the sponsor role.  

6. A new ADKAR Blueprint as a foundation to guide change management plans

Within the Prosci 3-Phase Process, Phase 2 now begins by orienting around the ADKAR Model as a starting point. Leveraging the simple and scalable ADKAR Blueprint will enable high-level milestone dates, expected gaps, and initial ideas for each of the ADKAR elements to be identified.

7. Increased flexibility in the number, depth and type of change management plans

The number, type and depth of change management plans to deliver successful ADKAR outcomes is now flexible and can be chosen according to what change outcomes are required

The simple but powerful ADKAR Blueprint may be the only plan needed in certain cases, however, role-based and activity-based Core Plans (Sponsor Plan, People Manager Plan, Communications Plan and Training Plan) are also likely to be selected in order to meet unique project requirements.

Some plans have been renamed to make them more consistent with role names and to align them with the people-focused language of Prosci's enhanced methodology.

The methodology has been updated with new change management processes, enhanced Prosci models and a new set of robust digital, cloud-based tools that have been designed to elevate change success in a structured and repeatable way.

The enhanced Prosci Methodology is better than ever and is still based on the largest body of knowledge on change management in the world.

Interested in learning more?

If you're an existing Prosci Practitioner, who certified prior to the new enhancements, you may want to consider refreshing your skills and toolset, by joining our next Methodology Application Programme. Find out more.

Watch our free on-demand webinar on the 2021 Prosci Methodology and Enhancements to learn how you can elevate your change success.

Prosci Europe also works with a variety of organisations across a variety of industries and geographies to provide them with change management support and training solutions.

If you'd like to know more about how we can work directly with your organisation, get in touch!